There are various ways to get help, depending on the nature of your need.
Inline help in the Consonance app
This is the most immediate way to get detailed help. Hover over the question mark icon in Consonance to see help text in a popup. Some popups contain a read more
button, which opens a more lengthy guide to the topic.
Support helpdesk
We prefer it if every user raises their own tickets, rather than funnelling requests through a company representative: it provides less chance for thoughts to be lost in translation, and lets us deliver more immediate and tailored support.
To raise a support ticket about whatever you need, click Help > Raise a ticket in the Consonance app. Emailing support@consonance.app sends a message to the same helpdesk, so use whichever method works best for you.
Documentation website
The website you are reading is the documentation website. It contains articles that provide a more discursive overview of a range of topics, whereas in-app help tends to deal with the page you are on.
To get to this website from the Consonance app, click Help > Documentation.
YouTube
We have a variety of recordings on the Consonance App YouTube channel, arranged into playlists.
- The Consonance Course
A playlist of five main videos and then some deep dives.
- Thoughtful Little Innovations
This playlist contains 40-second videos that each showcase a tiny bit of the system.
There is also a 1 hour demo video that covers the basics of Consonance, if you are considering adopting the system and want to see enough detail to know whether it might be a good fit or not.
Consonance Academy
Consonance Academy is a training resource we are developing in 2025, which you can preview in early access mode.
Basecamp project
At the implementation stage, and when you are extending your use of Consonance e.g. to manage royalties, or a strategic acquisition of another list, we may decide that the project management complexity is great enough to require a Basecamp project. This includes structured to-dos and assignments, chat, and document review. Projects can last for a few weeks, or years, and may be free of additional charge or billed, depending on their nature.
Custom training
If you want, we can provide private training sessions. We tend to find that concentrated, out-of-context training sessions go in one ear and out the other, and find that support in the moment is much more sticky, but sometimes a layered approach works best, where training sessions, and videos, and in-app support, and support tickets all work together to deliver the expertise your team needs. We have the flexibility to provide whatever tailored approach fits best with your requirements.